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Commonly Asked Questions
We're here to help. Please find answers to some of our most frequently asked questions below.
You can make a reservation online through our website, by phone at 760.744.0120, or by visiting our hotel in person. Credit card on file will be charged 24 hours prior to arrival full deposit for first nights room + tax.
Check-in time is typically at 4:00 PM, and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability.
$30/night includes: One, 1-hour kayak or stand-up paddleboard per day, beach cruiser rentals, parking, and Keurig drip coffee, property wide wi-fi, along with a welcome beverage at check-in, one s’mores kit, one bucket of range balls at the driving range, and two in-room water bottles.
No, all our rooms are non-smoking. We are a smoke-free property in all areas on-premise including balconies, patios, fire-pits, and on our pool deck.
Yes, we provide complimentary Wi-Fi for all guests throughout the hotel.
Yes, we offer parking included in your resort fees.
Our fitness center is temporarily closed for improvements. We look forward to welcoming you back soon with an upgraded experience.
We allow well-behaved dogs of all sizes to stay with us, there is a non-refundable pet fee of $75 (plus tax) for one night, $150 (plus tax) for two nights or more. Dogs are not to be left alone in guest rooms. Dogs are welcome in all common spaces at the resort, except for the pool deck.
Guarantee Policy
One night deposit due 48 hours prior to arrival with card on file. Remaining balance will be collected day of arrival. Reservations without a valid form of payment will be subject to cancellation.Cancel Policy
Cancellation Policy- 48-hour cancellation policy.We offer room service from Brickmans Restaurant from 7am to restaurant close (hours change seasonally).
Yes. We do have connecting room options, on a select few of our room types. Typically, a connecting room configuration will be a room with one King bed connecting to a room with two Queen beds. Please contact us at 760-744-0120 to make these arrangements.
Our rooms include essentials like towels, toiletries, a TV, mini refrigerator and a coffee maker.
You can call the front desk or use the in-room phone to request additional items. Housekeeping will be happy to assist you.
Left behind items found by our staff will be logged and stored. Contact the hotel if you've lost something during your stay.
We are located within an hour drive from San Diego International Airport and within 15 minutes of Palomar Municipal Airport.
Yes, we have meeting and event spaces available for conferences, weddings, and other gatherings. Contact our sales team for details.
Yes, our on-site restaurant, Brickmans, is located at The Links at Lakehouse on property, serving authentic cuisine and cocktails.
No, Lake San Marcos is a no-swimming lake. We do have two sparkling swimming pools and spa tubs available for hotel guests. If you want to get on the water, boat rentals and non-motorized activities are available for rent at the Sail Club marina.
Yes, we are available on ResortPass for non-hotel guests!
This policy applies to personal items lost on resort property or left behind in guest rooms following checkout. All recovered items are logged and securely stored for a limited period of time. Retention periods are as follows:
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Non-valuable items will be held for up to 30 days from the date found.
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Electronic devices will be held for up to 90 days from the date found.
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Valuable items, including but not limited to cash and jewelry, will be held for up to six months from the date found.
To ensure the security of all items, lost property must be claimed in person by the individual who lost the item. A valid form of identification may be required at the time of pickup. Items cannot be released to third parties or shipped.
While reasonable care is taken in the handling and storage of recovered items, the resort is not responsible or financially liable for any lost, damaged, or stolen items.
Items not claimed within the applicable retention period may be disposed of or donated at management’s discretion, in accordance with local regulations.
If you believe you have left behind or lost an item on property, please call the front office to report the item.