Find an Answer
Commonly Asked Questions
We're here to help. Please find answers to some of our most frequently asked questions below.
You can make a reservation online through our website, by phone at 760.744.0120, or by visiting our hotel in person. Credit card on file will be charged 24 hours prior to arrival full deposit for first nights room + tax.
$40/night includes: One, 1-hour kayak or stand-up paddleboard per day, beach cruiser rentals, parking, and Keurig drip coffee, In-room, along with a welcome beverage at check-in, one s’mores kit, one bucket of range balls at the driving range, and two in-room water bottles.
Check-in time is typically at 4:00 PM, and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability.
Yes, we provide complimentary Wi-Fi for all guests throughout the hotel.
Yes, we offer parking included in your resort fees.
Yes, we have a fitness center that is open to guests. Check with the front desk for operating hours.
We allow well-behaved dogs of all sizes to stay with us, there is a non-refundable pet fee of $75 (plus tax) for one night, $150 (plus tax) for two nights or more. Dogs are not to be left alone in guest rooms. Dogs are welcome in all common spaces at the resort, except for the pool deck.
Guarantee Policy
One night deposit due 48 hours prior to arrival with card on file. Remaining balance will be collected day of arrival. Reservations without a valid form of payment will be subject to cancellation.Cancel Policy
Cancellation Policy- 48-hour cancellation policy.We offer room service from The Grill from 7am to restaurant close (hours change seasonally).
Yes. We do have connecting room options, on a select few of our room types. Typically, a connecting room configuration will be a room with one King bed connecting to a room with two Queen beds. Please contact us at 760-744-0120 to make these arrangements.
Our rooms include essentials like towels, toiletries, a TV, mini refrigerator and a coffee maker.
You can call the front desk or use the in-room phone to request additional items. Housekeeping will be happy to assist you.
No, all our rooms are non-smoking. We are a smoke-free property in all areas on-premise including balconies, patios, fire-pits, and on our pool deck.
Left behind items found by our staff will be logged and stored. Contact the hotel if you've lost something during your stay.
We are located within an hour drive from San Diego International Airport and within 15 minutes of Palomar Municipal Airport.
Yes, we have meeting and event spaces available for conferences, weddings, and other gatherings. Contact our sales team for details.
Yes, our on-site restaurant is located at The Links at Lakehouse on property, serving authentic cuisine and cocktails.
No, Lake San Marcos is a no-swimming lake. We do have two sparkling swimming pools and spa tubs available for hotel guests. If you want to get on the water, boat rentals and non-motorized activities are available for rent at the Sail Club marina.
Yes, we are available on ResortPass for non-hotel guests!