a large building with a body of water in front of it

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Commonly Asked Questions

We're here to help. Please find answers to some of our most frequently asked questions below.

How do I make a reservation?

You can make a reservation online through our website, by phone at 760.744.0120, or by visiting our hotel in person. Credit card on file will be charged 24 hours prior to arrival full deposit for first nights room + tax. 

What is included in the resort fee?

$40/night includes: One, 1-hour kayak or stand-up paddleboard per day, beach cruiser rentals, parking, and Keurig drip coffee, property wide wi-fi, along with a welcome beverage at check-in, one s’mores kit, one bucket of range balls at the driving range, and two in-room water bottles.

What is the check-in and check-out time?

Check-in time is typically at 4:00 PM, and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request and subject to availability.

Do you offer Wi-Fi?

Yes, we provide complimentary Wi-Fi for all guests throughout the hotel.

Is there parking available?

Yes, we offer parking included in your resort fees.

Do you have a fitness center?

Yes, we have a fitness center that is open to guests. Check with the front desk for operating hours.

Are pets allowed?

We allow well-behaved dogs of all sizes to stay with us, there is a non-refundable pet fee of $75 (plus tax) for one night, $150 (plus tax) for two nights or more. Dogs are not to be left alone in guest rooms. Dogs are welcome in all common spaces at the resort, except for the pool deck. 

Can I cancel or modify my reservation? What is the payment & authorization policy?

Guarantee Policy

One night deposit due 48 hours prior to arrival with card on file. Remaining balance will be collected day of arrival. Reservations without a valid form of payment will be subject to cancellation. 

Cancel Policy

Cancellation Policy- 48-hour cancellation policy. 
Is room service available?

We offer room service from The Grill from 7am to restaurant close (hours change seasonally).

Do you have connecting rooms?

Yes. We do have connecting room options, on a select few of our room types. Typically, a connecting room configuration will be a room with one King bed connecting to a room with two Queen beds. Please contact us at 760-744-0120 to make these arrangements.

What amenities are included in the room?

Our rooms include essentials like towels, toiletries, a TV, mini refrigerator and a coffee maker.

How can I request additional items such as extra pillows or blankets?

You can call the front desk or use the in-room phone to request additional items. Housekeeping will be happy to assist you.

Is smoking allowed in the rooms?

No, all our rooms are non-smoking. We are a smoke-free property in all areas on-premise including balconies, patios, fire-pits, and on our pool deck.

What is your policy for lost and found items?

Left behind items found by our staff will be logged and stored. Contact the hotel if you've lost something during your stay.

How far are you from the airport?

We are located within an hour drive from San Diego International Airport and within 15 minutes of Palomar Municipal Airport.

Do you have meeting or event facilities?

Yes, we have meeting and event spaces available for conferences, weddings, and other gatherings. Contact our sales team for details.

Meetings & Events

Is there a restaurant on-site?

Yes, our on-site restaurant, Brickmans, is located at The Links at Lakehouse on property, serving authentic cuisine and cocktails.

Brickmans Restaurant & Bar

Can you swim in the lake?

No, Lake San Marcos is a no-swimming lake. We do have two sparkling swimming pools and spa tubs available for hotel guests. If you want to get on the water, boat rentals and non-motorized activities are available for rent at the Sail Club marina.

Do you offer pool passes for non-hotel guests?

Yes, we are available on ResortPass for non-hotel guests!